Support

Track an order.

Order number plus the email it was placed with. That is the whole check — guest orders included, because you should not have to make an account to find out where your parcel is.

On your confirmation email, top line.

Must match the address the order was placed with.

Works for guest orders. No account needed.

What the statuses mean

Awaiting payment —
recorded, but not yet paid for. Nothing has been charged and nothing ships until it is.
Processing —
received and being picked from the shelf.
Packed —
boxed, lot-checked against your lines, awaiting the carrier.
Shipped —
a label exists and the tracking number is on this page.
Delivered —
the carrier has confirmed delivery.
Cancelled —
stopped before dispatch. Nothing shipped.
Refunded —
the money has been sent back to the original payment method.

Can't find the number?

It is on the confirmation email, formatted SER-YYYYMMDD-XXXX. If the email has gone, write to support@seratide.com from the address you ordered with and a person will find it.

Already have an account? Your orders are listed at order history, no lookup needed.

Looking for something else? Back to the support centre.

Track an order · Seratide