Shipping Policy
Where we ship, what it costs, how it is packed and what happens if something goes wrong in transit.
Effective September 26, 2026.
At a glance
We currently ship to addresses in the United States only.
One flat shipping charge per order, shown before you pay.
Every order ships with tracking, emailed when the label is created.
Processing
Orders are processed on business days (Monday to Friday, excluding US public holidays). Orders placed on a weekend or holiday are processed the next business day. We email you tracking as soon as your order ships. If we can't ship your order within 30 days, we email you a new ship date and the choice to cancel for a full refund.
Rates and carriers
- Shipping is a single flat rate of $12 per order, shown in the order summary at checkout before you confirm.
- Orders ship with tracked US carriers. We do not use untracked services.
- Your tracking number is emailed when the label is created, and orders can be looked up at order tracking with the order number and email address.
Where we ship
We ship within the United States only. We do not ship internationally. We may cancel and fully refund any order that cannot lawfully be shipped to its destination, or where the buyer does not meet the conditions of our Research Use Only policy.
Packaging
Orders ship in plain outer packaging. The carrier label carries the addresses only — no product names. Vials are packed so they cannot move against the carton. Lyophilized peptides are shipped at room temperature, which is normal for freeze-dried peptides for a few days.
On arrival
On arrival, put them in the fridge or freezer. Each product page carries its own storage note, and the storage & handling guide covers the rest. This is laboratory handling guidance only.
Addresses
Please check your address at checkout; institutional addresses should include a department, room number and a named recipient. Address changes are free until the label is created. If a parcel is returned to us as undeliverable we contact you and re-ship once the address is corrected.
Lost or damaged parcels
If tracking shows no movement for 5 business days past the expected delivery date, email us your order number and we open a trace with the carrier. If the parcel is confirmed lost, we replace it or refund it in full — your choice. For damage in transit, see our Refund & Returns Policy (report within 7 days of delivery with photographs).
Contact
Shipping questions: info@seratide.com. Seratide is a brand of Axe Cap Holdings LLC.