23 questions, answered.
Ordering, research use, quality and lab methods, lot records, shipping, returns and payment for the 74 items on our four shelves.
Ordering
5 answersPlacing an order, changing one, and who may buy.
How do I place an order?
Who can buy from Seratide?
Do I need an account?
Can I change or cancel an order?
Do you take purchase orders or volume orders?
Research use only
5 answersWhat the designation means, and what we do not discuss.
Are your products for human use?
What does “Research Use Only” mean?
Can you advise me on how to use a product?
Why do product pages say so little?
What does “Studied for” mean?
Quality and lab methods
3 answersPurity, peptide content, storage, and what a lab report shows.
What is the difference between purity and peptide content?
How should I store peptides?
What does an issued lot report contain?
Lots and lot records
2 answersHow to look up your lot, and what the records show today.
How do I look up the lot I received?
Why does a product say “Report pending”?
Shipping
3 answersWhere, how fast, and what it costs.
Where do you ship?
How much is shipping?
How is it packed?
Returns and refunds
2 answersThe short version of the policy.
Can I return something?
How are refunds paid?
Payment and accounts
3 answersCards, privacy and your data.
Can I pay yet?
What do you do with my data?
Who operates Seratide?
Not covered here?
Email info@seratide.com or pick a topic on the contact form. Quote your order number or the lot code from the label and the first reply can carry the actual record.
For Research Use Only. Not for human or veterinary use. Not sold as a drug, food or cosmetic. We do not advise on any use outside the laboratory.