Research Use Only
Support center · FAQ

23 questions, answered.

Ordering, research use, quality and lab methods, lot records, shipping, returns and payment for the 74 items on our four shelves.

Ordering

5 answers

Placing an order, changing one, and who may buy.

How do I place an order?

Browse the 74 items in the shop, choose a strength on the product page, add it to your cart and open checkout. Checkout shows every line, the flat shipping rate and the total before you confirm. You must tick the research-use attestation to place the order.

Who can buy from Seratide?

Buyers aged 21 or older who are qualified researchers, or who are purchasing on behalf of a research institution or laboratory, for laboratory research use only. The conditions are set out in our Research Use Only policy.

Do I need an account?

No. Guest checkout is the complete path, and guest orders can be looked up at order tracking with the order number and email address. An account adds order history and saved addresses.

Can I change or cancel an order?

Yes, until the carrier label is created — email us with the order number and we amend it or cancel and refund in full. After that it is handled as a return under our Refund & Returns Policy.

Do you take purchase orders or volume orders?

Yes. Every size has 10+, 50+ and 100+ pricing on the bulk order page, added straight to your cart. For a purchase order or tax paperwork, email info@seratide.com.

Research use only

5 answers

What the designation means, and what we do not discuss.

Are your products for human use?

No. Everything Seratide sells is for laboratory research use only. It is not for human or veterinary use, and not for use in food, drugs, cosmetics or medical devices. Seratide is not a pharmacy. We give no medical advice and no guidance on amounts, methods or any use outside the lab. The full terms are on our Research Use Only page.

What does “Research Use Only” mean?

Every product is supplied for in-vitro laboratory research use only. Nothing we sell is for human or veterinary use, and nothing is a drug, food or cosmetic. The full policy is on the Research Use Only page.

Can you advise me on how to use a product?

We can answer questions about orders, lot records, storage and shipping. We do not advise on any use outside the laboratory, and we may cancel orders where we believe a product is intended for human or animal use.

Why do product pages say so little?

Because a research catalog should describe what the material is — compound name, strength, form, container and lot. We describe what published studies looked at, and make no claims about effects in humans or animals.

What does “Studied for” mean?

It lists the topics that published lab and clinical studies of that compound looked at. Where there is no human data, the line says so in brackets, for example “(animal studies)” or “(lab studies)”. That describes the research, not what a vial does, and it is not a claim about effects in humans or animals.

Quality and lab methods

3 answers

Purity, peptide content, storage, and what a lab report shows.

What is the difference between purity and peptide content?

Purity, measured by HPLC, is the main peak's share of the trace: how much of what the machine sees is the right peptide. It does not tell you how much peptide is in the vial. The powder also holds water and salt (usually acetate or TFA), and the salt is part of the weight, so the amount of actual peptide — the peptide content — is measured separately. The two numbers are not the same thing. The strength on the label is the amount of powder in the vial; the lab report shows how much of that is peptide.

How should I store peptides?

Store the sealed vial in a freezer (−20 °C) for long-term storage, or a fridge (2–8 °C) for short-term. Let the vial reach room temperature before opening so no moisture gets in. Keep away from light. Once mixed into liquid, a peptide breaks down much faster; store mixed solutions frozen in small portions and avoid repeated freezing and thawing. Freeze-dried peptides are shipped at room temperature, which is normal for a few days; on arrival, put them in the fridge or freezer. The full storage & handling guide covers the rest.

What does an issued lot report contain?

HPLC purity with the chromatogram and the method; identity by mass spec, with the observed mass next to the expected mass (in Da) and the spectrum; peptide content; salt form; water content (Karl Fischer); and endotoxin against a stated limit in EU/mg. It also gives the lot number, the testing laboratory, the lab's own report number with a link to its PDF, and the test date.

Lots and lot records

2 answers

How to look up your lot, and what the records show today.

How do I look up the lot I received?

Type the lot number from the vial label into the Lot lookup page. Codes look like SRT-4256-SEM. If a code does not resolve, email us a photo of the label.

Why does a product say “Report pending”?

Because no lab report for that lot is posted yet. Every lot gets its own report, posted before that lot ships. Until then, the lot page shows the report layout, marked as a sample, with the purity specification (at least 99% by HPLC) in place of a measured value. It is not a certificate of analysis.

Shipping

3 answers

Where, how fast, and what it costs.

Where do you ship?

United States addresses only. We do not ship internationally.

How much is shipping?

A flat rate per order, shown at checkout. Tracking is emailed to you as soon as your order ships. Details are in the Shipping Policy.

How is it packed?

In plain outer packaging, with no product names on the outside. Vials are secured so they cannot move in transit.

Returns and refunds

2 answers

The short version of the policy.

Can I return something?

Unopened items with the seal and lot label intact: request a return within 30 days of delivery. Damage, shortages or a wrong item: tell us within 7 days with photographs. The full terms are in our Refund & Returns Policy.

How are refunds paid?

To the original payment method, within 5 business days of an approved return being received and inspected. Your card issuer may take a few more days to show it.

Payment and accounts

3 answers

Cards, privacy and your data.

Can I pay yet?

Not yet. Card payments open soon. Until then you can build a cart and look over shipping at checkout, but no order can be placed and no card is charged. When payments open, we plan to accept major credit and debit cards.

What do you do with my data?

We use it to process and ship orders and to support you, and we never sell it. See the Privacy Policy. You can ask us to delete your data at any time.

Who operates Seratide?

Seratide is a brand of Axe Cap Holdings LLC. Contact us at info@seratide.com or through the contact page.

Not covered here?

Email info@seratide.com or pick a topic on the contact form. Quote your order number or the lot code from the label and the first reply can carry the actual record.

For Research Use Only. Not for human or veterinary use. Not sold as a drug, food or cosmetic. We do not advise on any use outside the laboratory.

Research Use Only · 21+