Contact

We're here to help.

Questions about an order, a lot, or buying at volume? Pick the right box below. Write or call. A person on our team reads every message and replies, usually within one business day.

Response time
Usually one business day, Mon–Fri
Track an order
Order number + email
Company
Axe Cap Holdings LLC — Seratide is a brand of Axe Cap Holdings LLC.
Mailing address
625 Kenmoor Ave SE, Ste 350 #334014, Grand Rapids, MI 49546
Fastest answers: include your order number or the lot code from the label — we can pull the exact lot record straight away.
Order issue or changeWrong item, wrong address, needs canceling.Lot verificationA lot ID that does not resolve, or a report you want explained.ReturnsRead the policy first — most answers are already there.Bulk orders10+, 50+ and 100+ pricing on every size, straight to your cart.

If you have one, this is the fastest route to an answer — we can pull the exact order and lot record.

Write or call. A person on our team reads every message and replies, usually within one business day.

Everything Seratide supplies is Research Use Only. We cannot advise on human or veterinary use, and we do not answer questions about administering these materials to a person or an animal — no exceptions, whatever the context.