Contact

We're here to help.

Questions about an order, a lot, or buying at volume? Pick the right box below and a real person answers — usually within one business day, Monday to Friday.

Response time
One business day, Mon–Fri
Track an order
Order number + email
Company
Axe Cap Holdings (DBA Seratide)
Location
United States
Fastest answers: include your order number or the lot code from the label — we can pull the exact record and lab report immediately.
Order issue or changeWrong item, wrong address, needs cancelling.Lot verificationA lot ID that will not resolve, or a report you want explained.ReturnsRead the policy first — most answers are already there.Wholesale & institutionalBulk, purchase orders, reserved lot allocation.

If you have one, this is the fastest route to an answer — we can pull the exact record and lab report.

Usually answered within one business day.

Everything Seratide supplies is Research Use Only. We cannot advise on human or veterinary use, and we will not answer questions about administering these materials to a person or an animal — no exceptions, whatever the context.

Contact · Seratide